Mobile / Live
q8ok collects only the account and transaction data needed to run your session, process payments through Nagad, Upay or Bank Transfer, and keep your account secure. What we collect, how long we hold it, and what choices you have — this page covers all of it. Access to our platform depends on your local law and eligible regions.
When you open an account on q8ok, we collect the details you submit during registration — your name, email address, and the information needed to verify your identity in line with the region you access from. If you choose Nagad or Upay as your wallet, we record the transaction reference and amount; we do not store your mobile banking PIN or full wallet credentials on our servers. Bank Transfer deposits generate a reference log tied to your account wallet, which you can view in your transaction history after login. We also collect standard device and session data — browser type, IP address, and pages visited — to keep your session stable across devices and to detect unusual access. This data is held only as long as your account remains active or as required by the applicable rules of the region you are accessing from. Where local law in Bangladesh or other eligible regions requires us to retain records for a defined period, we follow that requirement. We do not sell your data to third parties, and we do not share it with studios such as Habanero or Pragmatic Play beyond what is necessary to load game content in your session.
This policy applies to every interaction you have directly with q8ok — from account creation through to wallet transactions and game sessions. It does not extend to third-party services you reach through links on our site, and it does not govern the data practices of payment providers like Nagad or Upay, who maintain their own separate policies. Understanding the boundary helps you know exactly who to contact when a question arises.
All data you submit when registering, logging in or updating your profile falls under this policy. This includes your email, identity documents and account preferences set inside your q8ok dashboard.
Payment records created when you move funds via Nagad, Upay or Bank Transfer are logged on our side. Your wallet provider holds its own record independently, governed by its own terms.
Pages you browse, game categories you open and session duration are tracked at the platform level to maintain continuity across your devices. This data stays within q8ok's systems.
Game studios, payment processors and external links operate under their own privacy frameworks. q8ok is not responsible for how those parties collect or use data on their own platforms.
Your account on q8ok gives you direct access to several data-related actions without needing to contact support first. After logging in, the account settings page shows the personal details held against your profile — you can review them there at any time. If something is incorrect, you can edit your contact details directly from that same screen; for identity documents, raise a correction request through the support channel and our team will walk you through the steps shown in your account. Transaction records, including Nagad and Upay references, are visible in your wallet history tab. If you want to close your account and request deletion of non-legally-required data, that request also goes through the support route. Response times depend on the volume of requests and the verification steps needed for your region. We do not require you to state a reason for reviewing your own data — access to your records is a straightforward account function.
Log in and open account settings to see the personal and contact details we hold. Transaction history, including Nagad and Bank Transfer references, is in the wallet tab.
Update contact information directly in account settings. For identity document corrections, submit a request through our support channel with the details to be changed.
If something in this policy is unclear or you want to understand how a specific data point is used, reach out via the support route listed on this page and we will respond with specifics.
A closure and data deletion request can be submitted through support. We retain only what applicable rules for your eligible region require us to keep after closure.
If you have a question about how your data is handled, want to correct information on your account, or need to submit a formal data request, these are the routes available on the site. Use the channel that fits your query — account-level issues are often resolved faster through live chat, while formal written requests are better sent by email so there is a record on both sides.
Open the chat widget available on the site when you are logged in. Suitable for account-level data queries, quick corrections and questions about what is stored on your profile.
Send a written request to the support email address published in the contact section of the site. Use this route for formal data correction requests or account closure submissions.
The help section inside your account contains published articles on data rights, wallet records and identity verification steps. Check there first for standard policy questions.
q8ok uses standard security measures to protect your account data in transit and at rest. Cookies are used to maintain your session state across devices — so if you switch from mobile to desktop, your lobby position and account status carry over without requiring a fresh login. You can manage cookie preferences through your browser settings, though disabling session cookies will affect how the platform loads for you. We keep your data for as long as your account is active or as required by the rules applicable to your eligible region; once that period ends, non-essential records are removed from active systems.
Session cookies keep your account state stable as you move between devices. Preference and analytics cookies can be managed in your browser settings at any time without affecting your account access.
Your login credentials are stored using one-way encryption. We do not hold your Nagad or Upay PIN. Any suspicious login activity triggers an account review flag visible in your security settings.
Active account data is held while your account remains open. After closure, we keep only what applicable regional rules require. Non-required records are deleted on a schedule tied to those rules.
To update data that cannot be changed in account settings, or to ask about retention periods for your specific region, contact support via email with your account reference number included.
These are the questions we see most often about how q8ok handles account and transaction data. If your question is not answered here, reach out through live chat or the support email address on the site.
We collect your name, email address and the identity details needed to verify your account for your eligible region. If you deposit using Nagad, Upay or Bank Transfer, the transaction reference is also logged against your account wallet.
Only the session data needed to load game content is passed to studios. We do not share your full identity details, payment method credentials or account history with any studio. They receive only what is required for the game to run in your session.
Yes. Log in and open your account settings page to review the personal and contact details stored there. Your full transaction history, including Nagad and Bank Transfer records, is in the wallet history tab inside your account.
Submit a closure and deletion request through the support email published on the site. Include your account reference number. We delete non-legally-required data after verification. Retention of legally required records depends on the rules applicable to your eligible region.
This policy applies to all accounts on q8ok. Access to the platform and the specific data obligations that apply to you depend on your local law and eligible region. Where Bangladesh regulations require specific data handling, we follow those requirements.
Session cookies keep your account state stable when you switch devices. You can disable non-essential cookies in your browser settings. Note that turning off session cookies will affect how your account loads and may require you to log in again each visit.